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Best Practices: Use their words

Use their words

Use words users know

Your audiences are almost always broader than you think.

  • If your site is for the public, avoid internal language.
  • If your site is internal only, consider how many different audiences you have inside.
Instead of this: Try this:

circulation

borrowing library items
checking out a book

interlibrary borrowing

borrowing items from other libraries
ordering articles from non-OSU libraries

Annex

Request an item from storage: The Library Storage Annex

 

Use simple words

Even highly educated people read simpler words faster.

Instead of this: Try this:

obtain

get

prior to

before

purchase

buy

request

ask for

subsequent

next

terminate

end

utilize

use

 

Additional Readings

Advanced Information