Create and manage personal canned messages for LibChat
If you find yourself answering the same questions over and over, canned messages can help you save time (and keystrokes!). Canned messages are pre-written messages that you can use while chatting. Admins have the ability to create System Canned Messages that can be used by specific departments, or every user in the system. Each individual user also has the ability to create their own personal canned messages that are only accessible to them. These can help staff answer questions quickly and consistently, especially for answers that often includes URLs, phone numbers, or other info that would take time to look up.